Shipping policy

Shipping & Delivery

Complimentary Worldwide Delivery

Every OGGO order is delivered free of charge, wherever you are in the world.

Duties & Taxes Included

The price you see at checkout is the final price you pay. All import duties, taxes and customs fees are covered by OGGO, so there will be nothing further to pay upon delivery.

From Our Atelier to You

Each piece is handcrafted in Istanbul and shipped directly from our atelier to your door.

In-stock pieces: Orders are dispatched promptly, and bag orders placed before 6:00 PM (Türkiye time) on business days are usually dispatched the same day. Most orders arrive within 3 business days of dispatch.

Made-to-order pieces: Some of our pieces are crafted to order. Where this applies, the production time is shown on the product page, and your delivery date will be extended accordingly. If your order contains both in-stock and made-to-order pieces, it may be shipped once all pieces are ready.

All delivery times are estimates and are not guaranteed. Deliveries may occasionally be delayed by customs clearance, public holidays, carrier delays, severe weather or other circumstances beyond our control. We cannot be held responsible for such delays, but we will always do our best to keep you informed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, allowing you to follow your parcel until it reaches you. The carrier's tracking record showing your parcel as delivered will serve as confirmation of delivery.

Shipping Address

Please make sure your shipping address is complete and accurate, and include a phone number, as our carrier may need to contact you. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details. Once an order has been dispatched, the shipping address can no longer be changed.

Refused or Undelivered Parcels

If a parcel is returned to us due to an incorrect address, repeated failed delivery attempts or a refused delivery, we will contact you to arrange re-delivery, and additional shipping costs may apply. If you choose not to receive the parcel again, any return shipping costs and non-refundable duties or taxes we have incurred will be deducted from your refund.

Customs

Although all duties and taxes are covered by OGGO, customs authorities in some countries may occasionally request additional information, such as proof of identity, to release a parcel. We kindly ask you to respond promptly to any such request from our carrier, as customs cannot release a parcel without it.

Receiving Your Order

We kindly ask you to inspect your parcel upon delivery. If it arrives visibly damaged, please note this with the courier where possible and contact our Client Care team within 48 hours of delivery at eshop@oggo.com.tr, including photos of the parcel and its contents. Claims received after this period may not be accepted.

Responsibility for your order passes to you once it has been delivered to the address you provided.

Questions

For any questions regarding your delivery, our Client Care team is happy to assist you at eshop@oggo.com.tr or via WhatsApp at +90 533 486 6446.