Refund policy

Returns & Exchanges

We are pleased to accept returns of new and unused pieces within 14 days of delivery.

How to Return

1. Contact our Client Care team at eshop@oggo.com.tr or via WhatsApp at +90 533 486 6446 within 14 days of receiving your order. Please include your order number, the piece you wish to return and the reason for your return.
2. Our team will confirm your request and share the return address and instructions.
3. Please send your return within 10 days of notifying us, using a tracked international shipping service.

Returns sent without prior confirmation from our Client Care team, or to an address other than the one provided, may not be accepted.

Return Conditions

To be eligible for a return, your piece must be:

• unused, unworn and in its original condition;
• returned in its original packaging, together with its box, dust bag, tags and all accessories;
• accompanied by a copy of the invoice.

Footwear: We kindly ask you to try on your shoes indoors, on a clean and soft surface. For reasons of hygiene, we are unable to accept shoes that show any sign of outdoor wear, including marks or scratches on the soles.

Every return is carefully inspected upon arrival at our atelier. Returns that do not meet these conditions will not be eligible for a refund and will be sent back to you, with the shipping costs charged to you.

Season Sale & Final Sale

Pieces purchased during our Season Sale, as well as any piece marked "Final Sale", are not eligible for return or exchange.

Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked and insured service, as we cannot be held responsible for returns lost or damaged in transit.

When sending your return, please declare the parcel as "Returned Goods", state Türkiye as the country of origin and include a copy of your invoice. This allows your return to clear customs without delay. Any import duties or charges incurred due to an incorrectly declared return may be deducted from your refund.

Refunds

Once your return has arrived at our atelier in Istanbul and passed our quality inspection, your refund will be issued to your original payment method within 14 days. Depending on your bank, it may take a few additional business days for the amount to appear on your statement.

Exchanges

To ensure you receive your preferred piece as quickly as possible, we recommend returning your original piece and placing a new order.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been dispatched can be cancelled with a full refund. Once an order has been dispatched, it can no longer be cancelled, but you may return it in accordance with this policy.

Fair Use

Our returns policy is designed to offer a considerate experience to all our clients. We reserve the right to decline returns or future orders where we identify an unusual pattern of returns or misuse of this policy.

Questions

For any questions regarding your return, our Client Care team is happy to assist you at eshop@oggo.com.tr.