Privacy policy

Privacy Policy

Last updated: September 2026

At OGGO, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Oggo Deri Çanta Sanayi Ticaret Limited Şirketi ("OGGO", "we", "us") collects, uses and protects your information when you visit oggo.com.tr or shop with us.

OGGO acts as the data controller under Turkish Law No. 6698 on the Protection of Personal Data ("KVKK"). Where you are located in the European Economic Area or the United Kingdom, we also process your personal data in accordance with the General Data Protection Regulation ("GDPR"), to the extent it applies.

1. Information We Collect

Identity and contact details: your name, email address, phone number, and shipping and billing addresses.
Order details: the pieces you purchase, order dates and amounts, delivery and tracking information, and invoices.
Payment details: payments are processed securely by our payment providers. We do not store your full card details.
Communications: messages you send us by email, WhatsApp or through our contact form.
Browsing information: your IP address, device and browser type, and the pages you visit, collected through cookies and similar technologies.
Marketing preferences: your choices regarding our newsletter and other communications.

2. How We Use Your Information

We use your personal data to:

process, deliver and clear your orders through customs;
manage returns, refunds and customer requests;
verify orders and protect our customers and our business against fraud, unauthorised payments and misuse of our services;
maintain the security and performance of our website;
comply with our legal obligations, including tax, accounting and customs requirements;
establish, exercise or defend legal claims where necessary;
with your consent, send you news about our collections and exclusive offers.

We process your data on the basis of the performance of our contract with you, our legal obligations, our legitimate interests in operating, securing and improving our business, and, where required, your consent.

3. Who We Share Your Information With

We never sell your personal data. We share it only with trusted partners who help us serve you:

our e-commerce platform provider (Shopify) and our IT and hosting providers;
payment service providers and fraud prevention services;
shipping carriers and customs brokers, so that your order can be delivered and cleared through customs;
marketing and analytics providers, where you have given your consent;
professional advisers and public authorities, where required by law or to protect our legal rights.

4. International Transfers

As we are based in Türkiye and work with international service providers, your personal data may be transferred to and processed in countries other than your own, including Türkiye, the European Union and the United States. Where this happens, we take appropriate measures to ensure that your data remains protected in accordance with applicable law.

5. Cookies

Our website uses cookies to ensure it functions properly, to remember your preferences and, with your consent, to analyse traffic and personalise content. You can manage your cookie preferences at any time through our cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or for longer where required by law, for example for tax and commercial record-keeping, or where needed to resolve disputes and enforce our agreements.

7. Your Rights

Depending on where you live, you have the right to:

access the personal data we hold about you;
request the correction of inaccurate or incomplete data;
request the deletion of your data, subject to our legal retention obligations;
object to or request the restriction of certain processing;
request a copy of your data in a portable format;
withdraw your consent at any time, including unsubscribing from marketing;
lodge a complaint with a data protection authority, such as the Turkish Personal Data Protection Authority or the authority in your country of residence.

To exercise any of these rights, please email eshop@oggo.com.tr with the subject line "Privacy Request". To protect your data, we may ask you to verify your identity before responding. We will respond within 30 days.

8. Security

We use appropriate technical and organisational measures to protect your information. All payments are encrypted and processed through a secure checkout. Please do not share your card details or passwords with us by email or message.

9. Children

Our website is not directed at children under the age of 16, and we do not knowingly collect their personal data.

10. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices or content of these websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.

12. Contact

Oggo Deri Çanta Sanayi Ticaret Limited Şirketi
Saraç İshak Mah. Tatlıkuyu Hamamı Sk. Güney Han No:6 Kat:2 İç Kapı:3, Beyazıt, Fatih, Istanbul, Türkiye
eshop@oggo.com.tr